Privacy Policy

Who we are

HotelSignal is operated by Orsena Pte. Ltd., a company incorporated in Singapore. We provide AI visibility and positioning services for the hospitality industry.

This policy explains what data we collect when you visit hotelsignal.co or contact us, how we use it, and your rights regarding that data.

What data we collect

We collect data in the following ways:

• —Inquiry data. When you contact us by email or through any form on this site, we collect your name, email address, and any professional details (property name, role, etc.) you choose to share.
• —Email correspondence. We retain emails sent to and received from contact@hotelsignal.co.
• —Usage and log data. Our hosting provider may automatically collect standard server logs, including IP addresses, browser type, pages visited, and timestamps. We do not use this data to identify individuals.
• —Cookies and analytics. See the section below.

How we use your data

We use data solely for the following purposes:

• —Responding to inquiries and evaluating partnership requests.
• —Communicating with clients about onboarding, project updates, and service delivery.
• —Improving the performance and content of this website.
• —Complying with legal obligations.

We do not use your data for advertising, profiling, or automated decision-making.

Cookies and analytics

This site may use basic analytics tools to understand how visitors interact with it (e.g. pages viewed, traffic sources). This data is aggregated and not linked to any individual. No advertising cookies are used.

You can disable cookies in your browser settings at any time. This will not affect your ability to use the site.

Data sharing

We do not sell or rent your personal data. We may share it with trusted third-party service providers (e.g. hosting, email infrastructure, analytics) only to the extent necessary to operate this website and deliver our services. These providers are contractually required to handle data securely and not use it for their own purposes.

We may disclose data if required by law or to protect the legal rights of Orsena Pte. Ltd.

Data retention

We retain inquiry and correspondence data for as long as necessary to manage the business relationship, or up to 3 years from last contact — whichever is shorter — unless a longer period is required by law. You may request deletion at any time (see below).

Your rights

Depending on your jurisdiction, you may have the right to:

• —Access the personal data we hold about you.
• —Request correction of inaccurate data.
• —Request deletion of your data.
• —Object to or restrict certain processing.
• —Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at contact@hotelsignal.co. We will respond within 30 days.

Contact

For any questions about this policy or how we handle your data, please contact:

Updates to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after changes constitutes acceptance of the updated policy.